Shiping & Refund
Overview
· Sensarte® offers domestic ground shipping for all our products in the continental US.
· Orders shipped through the ground usually take 2-5 business days to deliver once processed.
· You may proceed to check the delivery status through the tracking link we send by e-mail&message.
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· You can ask for a return with no reason for 30 days from the date of the delivery and get a full refund.
· You can contact us if there's any quality problem during the 1-year Sensarte Limited warranty. The warranty covers the whole item replacement with a new one and does not cover the issues related to damages taken place by the customer. More detailed warranty, please refer to
· Please contact us directly if you have any further queries.
Shipping Matters
· We will not be liable for the incorrect or incomplete address provided by the customers, and orders may be subjected to top-up for re-delivery.
· You may proceed to check the delivery status after you have received the package tracking number.
· Upon order confirmation, your package will be dispatched to our courier partners within 1-2 business days. You can expect your delivery within the above time frame. (but there may be unexpected delays due to unforeseen circumstances beyond our reasonable control after handing the package over to third-party courier partners). You shall examine the goods upon collection for any deficiencies and/or damages.
Return Policy
Please follow below simple steps to return items.
· Kindly contact our Customer Service Team and provide&send the following information, follow these steps so that we can better facilitate your return request; please make sure your return could meet our warranty here.
· Along with your request, please describe the defect and attach a copy of the proof of purchase. Please also include your contact details so that we can contact you. We reserve the right to request additional information (for example, pictures of the product) or a product return in order to process your request. If your product shows a defect that is covered by this guarantee, we will replace or repair it free of charge. If the product is no longer available, we reserve the right to replace it with an equivalent product. This guarantee is without prejudice to the rights you may have based on the applicable national legislation (for example, concerning the sale of consumer goods), and these may vary from country to country. When the return or refund request been accepted, you will receive a return label.
*Please note that the customer should bear the shipping cost for returning the item(s) to Sensarte® and be responsible for the safety of the delivery. (if the return is classified under "Unopened").
· We offer 30 days, no-reason return policy. If you receive the product and are not satisfied, you can ask for a return with no reason for 30days from the delivery date and get a full refund. Please make sure that you have not used the item to enjoy the 30-day no-reason return policy.
· Sensarte 1-year limited warranty covers the whole item replacement with a new one and does not cover the issues related to damages taken place by the customer. See more in our warranty
Refund
Refund Payment
· Any refunds will be processed via the original form of payment.
· PayPal: Your refund will be credited into the same account your payment came from.
· Credit Card: Your refund will be credited into a bank account designated by you. Please note funds return may take a few business days to clear after refund confirmation.
*Your refund will be processed as soon as the returned product is inspected by our Quality Assurance Team (QAT) and confirmed that it fits within our Return Policy. Upon QAT's approval, the refund process takes about 2-3 business days. The refund can only be made payable via chosen payment method during sales. (for example, your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider,
Refund Process
· Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and your return request will be processed within two business days. We will also notify you of the approval or rejection of your refund.
· If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
· For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
Please contact customer@sensarte.net directly if you have any further question.